Syndicate Privacy Policy

At Syndicate Casino, we respect your privacy and are committed to protecting the personal data you share with us when you play at syndicate.casino. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information in order to provide, secure, and improve our services. Here at Syndicate Casino, we gather data directly from you, automatically through your use of our platform, and sometimes from trusted third parties such as payment providers and identity verification partners.

• We collect registration details, including your name, date of birth, email address, phone number, and country of residence
• We collect payment information related to deposits and withdrawals, including card details, e-wallet identifiers, bank account information, and cryptocurrency wallet addresses
• We collect identification documents for KYC purposes, such as a government-issued photo ID, proof of address, and proof of the payment method used
• We track your gaming activity, including games played, bets placed, Comp Points earned, and VIP tier progress, to improve our services
• We automatically collect technical data such as IP address, device type, browser information, and log-in timestamps
• We may record phone calls or video verification sessions when required to confirm your identity

Why We Collect This Information

Our Syndicate Casino platform uses your data to verify your identity, process deposits and withdrawals, prevent fraud and money laundering, administer our welcome bonus and other promotions, operate our 10-tier VIP program, and comply with the requirements of the Tobique Gaming Commission under licence No. 0000002. Our Syndicate platform also uses data to respond to disputes submitted through EGIS at [email protected].

How We Use Your Information

We at Syndicate use your personal data to manage your account, process transactions through our deposit and withdrawal methods, communicate important updates, and deliver personalized offers such as mid-week bonuses, birthday gifts, and secret promo codes. Our Syndicate team may also use anonymized or aggregated data for statistical analysis and to enhance the game library offered by our providers, including NetEnt, Pragmatic Play, Evolution, and many others.

Join us at Syndicate Casino and rest assured that we do not use your data for purposes beyond those described in this policy without your consent, except where required by law or by our license conditions.

Marketing Communications

You may receive promotional emails about free spins, deposit bonuses, and Slot Fights tournaments if you have opted in. You can withdraw your consent at any time by using the unsubscribe link in any email or by contacting our support team. Please note that players from Sweden and Finland are not eligible for bonuses, promotions, VIP programs, or loyalty point exchanges, and relevant marketing may be restricted accordingly.

Sharing Your Information

We do not sell your personal data. However, we may share information with the following parties in order to operate our services effectively:

• Payment processors and banking partners that handle deposits and withdrawals via Visa, Mastercard, Skrill, Neteller, Interac, cryptocurrencies via CoinsPaid, and other listed methods
• Identity verification providers who assist with KYC checks, including document authentication and video verification
• Regulatory authorities, including the Tobique Gaming Commission, where disclosure is legally required
• Dispute resolution services such as EGIS, if a complaint is escalated
• Game and live-dealer providers, where necessary to facilitate gameplay and fraud prevention

We at Syndicate Casino require all third parties to handle your data securely and only for the purposes specified in our agreements with them.

Data Security

We use industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our Syndicate infrastructure includes encryption of sensitive data, restricted internal access, and regular monitoring of our systems. Bitcoin players must pass ID verification before depositing or betting, which adds an extra layer of protection against fraudulent activity.

While we take data protection seriously, no system is completely secure. We encourage you to use strong, unique passwords and to avoid sharing your login credentials with anyone.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, regulatory, and anti-fraud obligations. If your account becomes dormant, a dormant account fee of EUR 20 per month applies after 12 months of inactivity, and we retain the associated data in line with applicable record-keeping requirements. If we are unable to reach you within 2 weeks during a KYC review, your account may be locked and any pending withdrawal cancelled, though we retain relevant records as required by law.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. Our Syndicate Casino platform supports the following rights where applicable:

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain types of processing, including marketing communications
• You have the right to request a copy of your data in a portable format where technically feasible

To exercise any of these rights, you can contact our support team via live chat, available 24/7, by email at [email protected], or by phone at +61 29 1361 660.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate syndicate.casino, remember your preferences, and analyze how our website is used. For more detailed information about the specific cookies we use and how to manage them, please refer to our separate Cookie Policy.

International Data Transfers

As Novatrix SRL, registered in Costa Rica, operates Syndicate Casino, your data may be processed and stored in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your data is conducted in accordance with applicable data protection standards.

Restricted Jurisdictions and VPN Use

Our services are intended for players in approved target markets, including Australia, New Zealand, Canada (excluding New Brunswick and Ontario), Germany, Norway, Finland, and South Africa. We do not knowingly collect or process data from residents of restricted countries listed in our Terms and Conditions. Using a VPN to bypass geographic restrictions is prohibited and may lead to confiscation of winnings and closure of your account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, by email at [email protected], or by phone at +61 29 1361 660. For unresolved disputes, you may also contact EGIS at [email protected].