Syndicate Terms and Conditions

Welcome to Syndicate Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account with Syndicate, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform or create an account with us.

About Our Casino

Syndicate Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, licence No. 0000002. Our casino was established and has been serving players since 2019, offering a broad library of over 2,000 games across desktop browser, mobile browser, Android app, and iOS app platforms.

Eligibility and Target Markets

Our services at Syndicate are intended for players from Australia, New Zealand, Canada (excluding New Brunswick and Ontario), Germany, Norway, Finland, and South Africa. We reserve the right to restrict access from a wide list of other jurisdictions, and we do not accept players from Costa Rica, the United States, the United Kingdom, and numerous other restricted territories listed in our registration policy. You must be at least 18 years old, or the legal age of gambling in your jurisdiction, to register an account at Syndicate Casino.

• You must provide accurate and truthful personal information during registration
• You must only open one account per person, household, or IP address
• You agree that we may verify your identity and age at any stage of your relationship with us
• You acknowledge that using a VPN to bypass our geographic restrictions is strictly prohibited and may lead to confiscation of winnings

Account Registration and Security

When you create an account with Syndicate, we require you to submit accurate registration data, including your full name, date of birth, and contact details. Our KYC process requires a government-issued photo ID, proof of address, and proof of the payment method used, all provided in Latin or Cyrillic script. We may also require video verification or a phone call to confirm your identity. If we are unable to reach you within two weeks during this process, your account will be locked and any pending withdrawal cancelled.

You are responsible for maintaining the confidentiality of your login credentials. Our Syndicate login system is protected, but we are not liable for losses resulting from unauthorized access caused by your failure to protect your password.

Deposits and Withdrawals

We accept a wide range of deposit methods, including Visa, Mastercard, Apple Pay, Skrill, Neteller, ecoPayz, MiFinity, MuchBetter, Jeton, AstroPay, Neosurf, Paysafecard, Cash to Code, Giropay, Interac, iDebit, Instadebit (Canada only), bank transfer, and cryptocurrencies such as Bitcoin, Ethereum, Dogecoin, and Litecoin via CoinsPaid. All deposits are processed instantly and free of charge. The minimum deposit is EUR 10 on bank cards, Apple Pay, Neosurf, MiFinity, Neteller, and Cash to Code, and EUR 20 on other methods. Bitcoin players must complete ID verification before depositing or placing any bets.

Our minimum withdrawal amount is EUR 20 or its equivalent in your selected currency. Withdrawal requests are processed within 72 hours of approval, though we aim to process them the same day whenever possible. Cryptocurrency and e-wallet withdrawals are typically instant, while Visa, Mastercard, and bank transfers take 3-5 business days. We enforce withdrawal limits of 7,500 per week and 15,000 per month, with amounts above these limits split into instalments. Progressive jackpot wins are paid in full and do not count toward these limits.

• We require each deposit to be wagered 3 times on slots or 10 times on table games before withdrawal
• We do not permit third-party deposits under any circumstances
• Card withdrawals are paid back to the deposit card up to the net deposited amount, with any excess paid via an alternative method
• We charge a 7.5% fee on bank transfer withdrawals, and USD bank transfer payouts are not available

Bonuses and Promotions

When you join Syndicate Casino, you may become eligible for our welcome package spread across your first four deposits, worth up to 1,300 plus 200 free spins. This includes a 125% match on your first deposit, up to 375, along with 25 free spins per day for 8 days. Subsequent deposits carry additional match percentages as detailed in our promotions page. To qualify for a deposit bonus, you must deposit at least EUR 20 or the equivalent in your currency.

We apply a 40x wagering requirement to deposit bonuses, and bonus funds must be used within 14 days, while deposit bonuses themselves expire after 7 days. Free spins must be activated within 2 days and played within 1 day, with resulting winnings capped at EUR 50 and subject to 40x wagering within 3 days of crediting. Please note that bonus funds and free spins cannot be used on progressive jackpot slots or live dealer games, and the maximum bet while a bonus is active is EUR 5.

We regularly offer mid-week bonuses, daily bonuses after your first four real-money deposits, birthday gifts, secret promo codes, and Slot Fights tournaments featuring free spins, free chips, and Comp Points. Please be aware that players from Sweden and Finland are not eligible for any bonuses, promotions, VIP programs, or loyalty point exchanges offered through our platform.

VIP and Loyalty Program

Our loyalty program rewards real money play, in both fiat and crypto currencies, with Comp Points that can be exchanged for bonus money once you reach 100 points, subject to 10x wagering. Syndicate Casino's VIP program consists of 10 mafia-themed tiers, open to all players from their very first deposit, ranging from Beginner through to the top Godfather tier, each offering increasingly valuable free spins and bonus funds.

Game Rules and Fair Play

We offer a diverse selection of game types, including slots, progressive jackpot slots, table games, blackjack, roulette, baccarat, Hi-Lo, video poker, casino poker, live casino, Bitcoin games, keno, bingo, and scratch cards. Our games are supplied by leading providers such as NetEnt, Pragmatic Play, Evolution, Ezugi, BGaming, and many others. Please note that live casino games are not available in Australia, and certain providers are restricted in specific jurisdictions due to local licensing requirements.

We apply game weighting toward wagering requirements: slots count 100%, while table games, baccarat, blackjack, Hi-Lo, roulette, poker, and video poker count only 5%. Winnings from free spins, no-deposit bonuses, and free chips are capped according to our bonus policy, and progressive jackpots are excluded from all bonus play.

Responsible Gambling and Account Limits

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits and self-exclusion options. We encourage you to gamble within your means and to treat our games as entertainment rather than a source of income.

Dormant Accounts and Fees

If your account remains inactive for 12 consecutive months, we will apply a dormant account fee of EUR 20 per month until the account is reactivated or the balance is depleted. We recommend logging into your Syndicate account periodically to avoid these charges.

Dispute Resolution and Support

Our customer support team is available 24/7 via live chat, e-mail at [email protected], and phone. Should you have an unresolved complaint, you may escalate your case through EGIS at [email protected]. We aim to resolve all disputes fairly and transparently in accordance with our licensing obligations.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Continued use of our services after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates to our policies.